All orders over $50 ship for FREE!
We can not be responsible for damages or losses. An item marked as delivered on the USPS tracking will be considered as such. We do not replace items not received if tracking shows that it has been delivered as scheduled. It this is the case, please check with your neighbors, the front door, or check with your local post office to determine what can be done. We simply can not be responsible for items that say DELIVERED.
We will pack and ship items to the best of our ability and send e-mails when items are shipped. If an item is lost in the mail, please contact us and we will do what we can to help, however the first step would be for the customer to contact their local post office and attempt to find the package whereabouts using the tracking information provided via e-mail when item was shipped. No package will be considered lost until 4 weeks past it's expected delivery time (US) or 8 weeks (International). NO exceptions! We simply can not be responsible for these unexpected situations. We will, however, file claims with USPS and proceed from there on a case by case basis and work with customer to find a solution.
If any package arrived with damaged or missing items, please contact us immediately. We will ask for you to provide us with proof, etc. From there we will file claims with the USPS. You may be asked to return the items before any refund is issued if we determine that to be the correct step to take. These situations will be examined on a case by case basis.